Uncovering Tech Purchase Behaviour in Japan

What was the brief?

We were approached to take part in this project by insights agency Crowd DNA, who hold an account with a leading global tech brand.

As one strand of a broader study in other global markets, the brief was to assist with the screening and recruitment of 36 Japanese participants for a 3-stage research project delving into laptop and tech purchase behaviour.

Crowd DNA wanted to understand how users in Japan used technology in their homes, and what the online purchase journey looked like.

How we approached things

The research for this project was divided into the following stages:

• Stage 1: Online research tracking and listing of top 5 desired laptop purchases, using RealityMine (12 participants)

• Stage 2: Digital journals conducted via Indeemo, digging deeper into purchase behaviour over a one-week period (36 participants)

• Stage 3: One-hour online depth interviews via Zoom (22 participants)

Methodology

We promoted the research across our extensive network of Japanese contacts, screened each candidate according to specific behavioural criteria, and kept Crowd DNA informed at each stage.

Since the research was split into 3 stages, we needed to constantly be aware of how respondents were answering so as to recommend those most appropriate to take part in particular stages.

What we delivered

We successfully delivered the full sample as requested, and made sure to find appropriate replacements for any who dropped out unexpectedly.

Throughout the duration of the project, we were continuously on hand to answer questions, follow up with participants, translate the screener and task information, and keep the client updated on any changes in candidate availability or suitability.